Storewide 50% off
International shipping
Loved by 5000+ fans
Storewide 50% off
International shipping
Loved by 5000+ fans
Storewide 50% off
International shipping
Loved by 5000+ fans
Storewide 50% off
International shipping
Loved by 5000+ fans
Storewide 50% off
International shipping
Loved by 5000+ fans
Storewide 50% off
International shipping
Loved by 5000+ fans
Storewide 50% off
International shipping
Loved by 5000+ fans
Storewide 50% off
International shipping
Loved by 5000+ fans
Storewide 50% off
International shipping
Loved by 5000+ fans
Storewide 50% off
International shipping
Loved by 5000+ fans
Storewide 50% off
International shipping
Loved by 5000+ fans
Storewide 50% off
International shipping
Loved by 5000+ fans
Q: Are you related to Genshin Impact, Hoyoverse, or Mihoyo?
A: No, GenshinFigs is a fan-made store dedicated to sourcing and shipping official Genshin Impact merchandise from their flagship store.
Q: Why shop at GenshinFigs?
A: GenshinFIgs is everything about Genshin Impact! We provide a platform for international Genshin Impact lovers to get the popular Genshin Impact merchandise shipped overseas.
Q: Where does the merchandise come from?
A: All our merchandise come from the official Genshin Impact flagship store in China. This means all merchandise are sourced and shipped directly to you, with authenticity guaranteed.
Q: How long does delivery take?
A: Standard shipping takes 10-15 business days, while expedited shipping takes 5-8 business days. All orders are shipped with a tracking number. Please allow 1-2 days before expecting movement on your tracker.
Q: What payment methods do you accept?
A: We accept all major credit cards (VISA, Mastercard, AMEX).
Q: What is your return policy?
A: If you're unsatisfied with your purchase, feel free to contact us within 30 days of receiving your package, and we'll issue a full refund — no questions asked.
Q: How do I initiate a refund?
A: Please contact us via email at info@genshinfigs.com, and our team will be there to help you with your refund.